Versand

Destination	Shipping Cost	Estimated Delivery
All EU Countries (Mainland)	€5.50 (Flat Rate)	3 – 5 Business Days
Orders over €100	FREE	3 – 5 Business Days
Islands & Remote Areas*	€5.50	5 – 10+ Business Days

1. Logistics Hub & Dispatch All orders are carefully prepared and dispatched directly from our central logistics hub in Germany. Every product is stored in a temperature- and humidity-controlled environment to preserve maximum biochemical stability, potency, and freshness of the formulations.

2. Carrier & Tracking We partner exclusively with UPS (Standard and Express services) for reliable delivery across the European Union. As soon as your order leaves our facility, you will automatically receive a unique tracking number via email. You can track your package in real time directly on the UPS website or through the link provided in the shipping confirmation.

3. Estimated Delivery Timelines

• Order Processing Time: 1–2 business days (from Monday to Friday, excluding public holidays in Germany)

• Transit Time – Mainland EU (including Germany, Spain, France, Italy, Austria, Netherlands, Belgium, etc.): 3–5 business days

• Transit Time – Islands & Remote Areas (e.g. Canary Islands, Balearic Islands, Madeira, Azores, Corsica, Sardinia, Greek islands, Cyprus, Malta and other outlying territories): usually 5–10 business days or longer depending on the specific location and local customs/ferry schedules

Note: These are estimated delivery windows. Actual delivery time may vary due to carrier workload, weather conditions, public holidays, or unexpected customs delays (very rare within the EU).

4. Shipping Rates Shipping costs are dynamically calculated at checkout based on:

• Total order weight

• Destination country/zone

• Selected shipping service (Standard or Express, where available)

We offer free shipping on all orders over €100 within the European Union.

5. Damaged, Lost or Incorrect Shipments Please inspect your package immediately upon delivery. If you notice that the tamper-evident seal is broken, the outer packaging is significantly damaged, or the contents do not match your order:

• Contact our support team within 24 hours after delivery at support@symaisty.com

• Attach clear photos of the package, the damaged seal/packaging, and (if applicable) the products received

• Include your order number in the subject line

We take every reported issue seriously and will arrange a replacement or full refund as quickly as possible in accordance with our Return & Refund Policy.