Política de reembolso

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@symaisty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@symaisty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@symaisty.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@symaisty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@symaisty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@symaisty.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@symaisty.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@symaisty.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@symaisty.com.

Refund Policy & Hygiene Protection Notice

Right of Withdrawal – Important Limitation Under Article 16(c) and (e) of the EU Consumer Rights Directive 2011/83/EU (as implemented in Spain and all EU countries), the statutory 14-day cooling-off period does not apply to sealed goods that cannot be returned for health protection or hygiene reasons once the seal has been broken.

This rule directly applies to all SYMAISTY dietary supplements (vitamins, minerals, proteins, pre-workouts, gummies, capsules, powders, etc.). Once the tamper-evident seal, foil induction seal, security membrane, shrink-wrap, or zip-lock closure is opened, removed, or tampered with, the product is non-returnable and non-refundable under any circumstances.

1. What Can Be Returned? – Only Completely Unopened Products You may return eligible items within 14 calendar days from delivery date if all these conditions are met:

• The product is completely unopened and in its original factory packaging
• All protective seals (tamper-evident band, foil seal, membrane, shrink-wrap, zip-lock) are 100% intact and undamaged
• The product is unused, unsampled, no missing scoops/tablets/gummies
• You notify us before the 14-day period expires (date of email counts)

Permanent Exclusions – Final Sale Items No returns or refunds are possible for:

• Any product with a broken, removed, or tampered seal
• Opened, partially used, or sampled products
• Returns sent without prior RMA approval
• Products damaged by the customer after delivery
• Custom or personalized items (if introduced in future)

2. How to Return an Eligible Unopened Product Follow these mandatory steps:

1. Contact Support within 14 days Email: support@symaisty.com Include:
   • Order number
   • Full name and delivery address
   • Clear, well-lit photos of the intact seals (front, back, sides + close-up of seal area)
2. Wait for Return Merchandise Authorization (RMA) We review your request and send an RMA number + return instructions (usually within 1–2 business days). Do NOT ship anything without an approved RMA — unauthorized returns will be refused and disposed of.
3. Return Shipping
   • Ship to the address provided in the RMA email (central logistics hub in Germany)
   • Use a tracked and insured courier (UPS, DHL recommended)
   • Customer pays all return shipping costs (including any customs fees, though rare within EU)
   • Pack securely to prevent transit damage

3. Inspection & Refund Processing After arrival at our German facility:

• Our team performs quality inspection (seal verification, packaging condition)
• If the product passes (seal fully intact, no damage, original packaging): Full refund of the product price (excluding original shipping fees) to your original payment method within 7–10 business days
• If the seal is broken/missing/tampered (even if caused in transit): No refund issued. Item disposed of hygienically or returned to you at your expense

4. Special Cases

• Damaged on Arrival / Defective — Contact support@symaisty.comwithin 24 hours with photos. We arrange replacement or full refund (including original shipping) at no cost to you.
• Wrong / Incorrect Item — Same 24-hour notification → full refund or replacement.
• Policy Updates — We reserve the right to update this policy in line with changes in EU or national law.

Regulatory Information

We appreContact Information:
Email: support@symaisty.com
Phone: +34 610 347 732

Thank you for choosing SYMAISTY. We’re here to help — support@symaisty.com